Privacy Policy – Mooi Adventures Uganda

Company Privacy Policy – Mooi Adventures Uganda At Mooi Adventures Uganda, we recognize that safeguarding your personal information is fundamental to building trust with our guests. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you engage with us online, in person, or through any of our services.

We have appointed a dedicated Privacy Officer to oversee compliance with this Policy and to ensure that your data is handled responsibly, transparently, and in accordance with applicable laws. By booking or engaging with our services, you confirm that you have read, understood, and agreed to this Privacy Policy. Where you provide information on behalf of others, you must ensure that they are aware of this Policy and that you have their consent to share their data with us.

This Policy may be updated periodically to reflect operational or legal changes. You are responsible for reviewing it regularly to stay informed of updates.

1. Who We Are

References to “Mooi Adventures Uganda,” “we,” “our,” or “us” mean Mooi Adventures Uganda, a registered company in Uganda, together with its affiliated entities and related service providers across East Africa.

Our head office is located at:
Gerald Mukasa Road, Kitala, Entebbe – Uganda.

2. Types of Information We Collect

Depending on the nature of your interaction with us, we may collect and store the following categories of personal information:

Identification data: full name, gender, date of birth, passport details, nationality.
Contact details: postal address, phone number, and email address.
Health and insurance information: medical conditions, dietary requirements, and travel insurance details, where relevant to your trip.
Booking and service details: travel preferences, itineraries, products and services purchased or enquired about, and related correspondence.
Sensitive information: where necessary, such as health or age details, collected strictly with your consent and for purposes directly related to your travel.
Website and digital data: including IP address, browser type, device information, referring sites, and browsing patterns collected through cookies and similar technologies.
Media content: photographs, videos, or recordings captured during tours or events, which may be used for marketing unless you notify us otherwise in writing.

We are committed to collecting only information that is relevant and necessary for delivering high-quality travel services.

3. How We Collect Personal Information

We collect information in several ways, including:

Directly from you when you:
- make an enquiry, request a quote, or complete a booking;
- subscribe to newsletters or promotional materials;
- participate in competitions, surveys, or feedback initiatives;
- engage with us through social media, our website, or in-person consultations.
Indirectly from third parties, such as:
- friends, family, or travel agents booking on your behalf;
- partner service providers (airlines, lodges, insurance companies, or guides);
- affiliated companies and local operators working with Mooi Adventures Uganda;
- research or marketing agencies contracted to improve our services.

Where information is provided on behalf of others, you confirm that you have obtained their consent and are authorized to share their data.

4. Why We Collect, Use, and Disclose Information

Your personal information enables us to deliver safe, efficient, and customized travel services. Specifically, we use it to:

Administer bookings, tours, and related services.
Comply with immigration, security, and regulatory requirements for travel.
Communicate booking confirmations, updates, and service adjustments.
Respond to emergencies, including sharing necessary data with insurers or medical staff.
Conduct research and analysis to enhance our services and guest experience.
Send tailored communications about products, services, promotions, and updates (with opt-out options).
Detect and prevent fraud, errors, or unauthorized activity.
Improve the functionality, security, and usability of our website.

We retain personal information only for as long as necessary to fulfill these purposes, after which it is securely deleted or anonymized.

5. Disclosure of Personal Information

We may disclose personal information to trusted third parties, always for legitimate business purposes, including:

Within Mooi Adventures Uganda Group: for service delivery, research, and marketing.
Service providers: airlines, lodges, tour operators, IT system providers, payment processors, insurers, couriers, and professional advisors.
Government and regulatory authorities: for immigration, customs, security, and anti-terrorism requirements.
Research and marketing partners: to analyze service performance and identify opportunities.
Emergency services: in cases of health, safety, or urgent medical need.

We do not sell or rent personal information to third parties for direct marketing.

6. Trans-Border Data Flows

As an international safari operator, your information may be transferred to service providers located outside Uganda. When this occurs:

We take steps to ensure confidentiality and secure handling of your data.
Your information will only be shared to facilitate your booking or provide technical/administrative services.
By using our services, you consent to such cross-border transfers, recognizing that data protection standards may vary.

7. Security of Information

Mooi Adventures Uganda implements robust physical, technical, and administrative safeguards to protect data from unauthorized access, loss, misuse, or disclosure.

Online transactions use Secure Socket Layer (SSL)
Payment details are processed securely via trusted gateways and are not stored on our systems.
Access to personal data is restricted to authorized staff and service providers.
Personal information is de-identified or destroyed when no longer required.

While we take all reasonable measures, clients should note that no internet-based transmission is entirely risk-free.

8. Your Rights and Preferences

You have the right to:

Access and correct your personal data by submitting a request to our Privacy Officer.
Withdraw consent for specific uses of your data.
Opt-out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.
Limit cookies by adjusting your browser settings, though this may affect website functionality.

Requests will be processed within a reasonable timeframe, subject to identity verification.

9. Cookies and Website Use

Our website uses cookies to enhance functionality and improve user experience. Cookies allow us to:

Remember preferences and booking history.
Personalize content and recommendations.
Measure website traffic and performance (including Google Analytics).
Deliver relevant advertisements on partner websites.

You can manage cookie settings through your browser. Please note that disabling cookies may limit website features, including online booking.

10. Marketing and Privacy

We may occasionally use your contact details to share information about tours, special offers, and services we believe may interest you.

Marketing will only be conducted in compliance with data protection and anti-spam laws.
You may opt-out of marketing communications at any time.
We do not share your personal data with third parties for their independent marketing purposes.

11. Complaints and Contact Information

If you believe your privacy has been compromised, please contact our Privacy Officer with full details. Complaints should be made in writing for proper investigation.

We aim to acknowledge complaints promptly and provide a resolution within a reasonable timeframe.

12. Updates to This Policy

This Privacy Policy may be revised periodically. Changes will be posted on our website and will take effect from the date of publication. Continued use of our services after such updates constitutes acceptance of the revised terms.